FAQs

HOW DO I ORDER? 

  • You may place your order any time on our website www.demelatrece.com. 

WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES? 

  • We currently ship via USPS. Shipping is free on orders over $100. All other orders will have their shipping calculated at checkout based on the weight of the order and the address in which it is being shipped to. 

HOW DO I TRACK MY ORDER? 

  • Once your order is processed, you will receive your tracking number via email. 

HOW DO I KNOW WHAT SIZE TO ORDER? 

  • You can refer to our size chart for details as well as check what our model sizes are for more clarification. 

WHAT ARE THE FORMS OF PAYMENT ACCEPTED? 

  • We accept all major credit cards. We also accept shop pay, sezzle , and klarna! You can pay in 4!
  • When placing your order , please make sure you are entering the correct billing address associated with your form of payment. 

HAS MY ORDER BEEN SHIPPED? 

  • You will receive an email order confirmation after you place your order. In addition, you will receive an email confirmation after your order has shipped. The confirmation will include the tracking number for your package. 

MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO? 

  • Please contact your local USPS. If after contacting your local shipping provider you still need assistance locating your order , please contact us as info@demelatrece.com. 

HOW DO I PROCESS A RETURN? 

  • You can access our return police here.